Inclusion/Exclusion Criteria
In order to be listed in the InfoLine Sacramento database, agencies must first provide a contact person, phone number and address for administrative purposes. This information can be unlisted.
Agencies and programs must also provide an easy-to-reach method of contact for the public (toll free telephone or FAX number, accessible walk-in location, active e-mail, etc.) and have a regular and accessible contact person to make timely response to public inquiries about their services.
Inclusion:
Nonprofit community-based agencies providing a heath and/or human care service to the community. New agencies, or agencies with changes in service, are required to submit a copy of their 501(c)(3) showing their nonprofit status.
Federal, state and local government offices providing a health and/or human care service.
Organizations which offer a service to the community at large, not just to their own members (e.g., civic groups, churches, social clubs, etc.).
Organizations which provide a unique community service that is unavailable in the nonprofit sector, or whose services are available at no charge or on a sliding scale.
Public or private housing providers that offer subsidized or below market rentals or financial assistance for home buying to low income families.
Self-help support groups available through a non-profit organization at no fee.
Public agencies providing a unique human service to the community (e.g., SMUD).
Non-profit or government agencies that provide informational, referral, or assistance as a public health and human call service.
Professional organizations, which provide free public service (e.g., professional referral services).
Special community service components of clubs or special interest groups (e.g. Lions Club, Soroptomists, Rotary).
School districts, colleges and universities. Special services offered by school systems.
Special service units at hospitals (e.g., drugs/alcohol treatment, burn unit, etc.).
State Licensed Facilities listing for nursing homes and child day centers (which may or may not be nonprofit).
Organizations under contract with a government agency to provide community based health and human services.
Exclusion:
For-profit organizations and individual/private practitioners (e.g., attorneys, counselors, therapists, private physicians, etc.).
For-profit home care or financial planning businesses (e.g., home companions, chore workers, budget or investment planners, etc.).
Organizations that serve only members of a certain group or club (e.g., counseling available only to members of a particular church or faith).
Private or for profit agencies or groups that incur a cost for information to a caller (such as toll calls, finders fees, professional educational fees).
Agencies or groups that misrepresent their services in any way.
Agencies or groups that deny services on the basis of color, race, religion, sexual preference, or nationality.
Agencies or groups whose service is illegal.
Agencies or groups whose contact method or process is consistently diffucult to use or fails to provide timely response.
Agencies or groups whose services cannot be verified.
Agencies or groups whose services are relatively new (less than one year in existence).
Agencies or groups who have credible or serious complaints about their service registered against them.
revised 8/7/06
